At 3dfreelanceproservices, we always strive to provide the best possible service and ensure the satisfaction of our clients. However, we understand that there may be instances where a refund or return may be necessary. Please read our Refund and Returns Policy carefully to understand your rights and the processes involved.
1. Refunds and Returns Eligibility:
1.1 Services rendered by freelancers on our platform are not eligible for refunds as they are non-tangible and personalized in nature.
1.2 In cases where tangible goods (physical items) are involved, such as merchandise or promotional materials, please refer to section 2 for further details.
2. Refunds for Tangible Goods:
2.1 If you receive a tangible good that is defective, damaged, incomplete, or significantly different from what was described in the product listing, you may be eligible for a refund or replacement.
2.2 To request a refund or return for tangible goods, you must notify us within 14 calendar days of receiving the product.
2.3 We may request photographs or other evidence to assess the validity of your claim.
2.4 If your claim is approved, we will provide you with instructions on how to return the product. Please note that return shipping costs may be your responsibility unless the return is due to our error.
2.5 Once we receive the returned item and confirm its condition, we will initiate a refund or replacement based on your preference.
2.6 Refunds will be issued to the original payment method used for the purchase.
3. Exceptions:
3.1 The following items are not eligible for refunds or returns unless they arrive damaged or defective:
– Customized or personalized products.
– Digital downloads or services.
– Services provided by freelancers, including but not limited to web development, graphic design, content writing, and programming.
4. Disputes and Resolutions:
4.1 Should you have any concerns or disputes regarding a refund or return, please contact our Customer Support team as soon as possible.
4.2 We will investigate the matter thoroughly and work towards finding a satisfactory resolution for all parties involved.
4.3 In case of any dispute that cannot be resolved mutually, you may seek legal recourse as per applicable laws and regulations.
5. Changes to the Refund and Returns Policy:
5.1 3dpromptjobs reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.
5.2 Updated policies will be effective immediately upon posting on our website.
Please consult this policy regularly to stay updated on any changes. If you have any questions or require further clarification, please contact our Customer Support team.
